TQM means the whol workforce has to be committed to quality improvements. This idea is to build quality into every department and not let quality get squeezed out.
- With TQM, every employee has o try to satisfy customers.
- It takes time to introduce TQM--workers need training so they see qulity as their responsibility.
So, TQM improves management and profits, let's see some advantages here.
- Create constancy of purpose toward improvement of product and service, with the aim to become competitive, to stay in business, and to provide jobs.
- Improve constantly and forever the system of production and service to improve quality and productivity, and thus constantly decrease costs.
- Institute training on the job.
- Drive out fear so that everyone may work effectively for the company.
- Break down the barriers between departments. People in research, design, sales, and production must work as a team to foresee problems of production and use that may be encountered with the product or service.
- Eliminate work standards that prescribe numerical quotas for the day. Substitute aids and helpful supervision.
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